Privacy Policy
Effective date: 18 September 2026
This privacy policy explains how Gold Coast Casino Diner collects, uses, and protects your personal information when you visit our website, make a reservation, or attend our venue in Surfers Paradise, Queensland.
Introduction and Scope
Welcome to Gold Coast Casino Diner
This privacy policy explains how Gold Coast Casino Diner collects, uses, and protects your personal information when you visit our website, make a reservation, or attend our venue in Surfers Paradise, Queensland. The policy applies to all visitors, including restaurant guests and adult casino patrons. We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy does not cover any third-party websites or services that may be linked from our site.
- The venue is located at 2 Cavill Avenue, Surfers Paradise QLD 4217, Australia.
- The policy is effective as of 18 September 2026.
Who We Are
Gold Coast Casino Diner is a contemporary restaurant with a real, physical casino offering face-to-face table games. We operate entirely offline and do not provide any online gambling services. Our restaurant serves Australian cuisine, seafood, and seasonal produce. Our casino offers live poker, roulette, and blackjack at physical tables. All casino activities are conducted in person, subject to age restrictions and identification requirements. Casino play is only available to adults aged 18 and over, with valid identification.
Information We Collect
Information You Provide
We collect personal information that you voluntarily provide when you interact with us, such as when you make a reservation, contact us, or attend our venue.
- Contact details: name, email address, phone number.
- Reservation details: date, time, number of guests, dietary requirements.
- Casino-related information: proof of age, identification documents, and any information required for responsible gambling compliance.
We do not collect financial information for online transactions because all payments are processed in person. We may collect information about your preferences to improve your experience.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information through cookies and similar technologies.
- IP address, browser type, device information, and operating system.
- Pages visited, time spent on the site, and referral sources.
- We use this information to improve our website and understand user behaviour.
We use cookies as described in our Cookie Policy. You can control cookies through your browser settings.
Information from Third Parties
We may receive personal information from third parties, such as reservation platforms or social media, if you choose to interact with us through those channels. If you book through a third-party reservation service, they may share your booking details with us. If you contact us via social media, we may receive your profile information. We only use this information for the purposes for which it was provided. We do not purchase personal information from data brokers. We do not collect sensitive information unless required by law for casino operations.
How We Use Your Information
Primary Purposes
We use your personal information to provide and improve our services, manage reservations, and ensure a safe and enjoyable experience at our venue.
- To process and manage restaurant reservations and special requests.
- To verify age and identity for casino access, as required by law.
- To communicate with you about your bookings or inquiries.
- To comply with legal obligations, including responsible gambling regulations.
- To improve our website, services, and customer experience.
We do not use your personal information for direct marketing without your consent. We do not sell your personal information to third parties.
Legal Basis for Processing
We process personal information in accordance with Australian privacy laws and, where applicable, with your consent or for legitimate business purposes.
- Consent: when you provide information voluntarily.
- Contract: to fulfil a reservation or service request.
- Legal obligation: to comply with age verification and responsible gambling laws.
- Legitimate interests: to improve our services and protect our venue.
The Privacy Act 1988 (Cth) governs our handling of personal information. We do not process personal information for any purpose not disclosed in this policy.
Disclosure of Your Information
Service Providers
We may share personal information with trusted third-party service providers who assist us in operating our website, managing reservations, or providing other services.
- Website hosting and analytics providers.
- Reservation management systems.
- Email communication services.
- These providers are contractually obligated to protect your information and use it only for the services they provide to us.
We do not share personal information with third parties for their own marketing purposes. All service providers are required to comply with Australian privacy laws.
Legal and Regulatory Disclosures
We may disclose personal information when required by law, such as to comply with a subpoena, court order, or government request, or to protect the rights, property, or safety of our venue, guests, or others.
- Law enforcement agencies in relation to casino operations.
- Regulatory bodies overseeing gambling and responsible gambling practices.
- We will only disclose information that is necessary and proportionate to the request.
We are required to verify age and identity for casino access, which may involve checking identification documents. We do not disclose personal information to overseas recipients unless required by law.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred as part of the transaction, subject to confidentiality obligations. We will notify you if your personal information becomes subject to a different privacy policy. Any successor entity will be required to honour the terms of this policy. This is a standard business practice and does not affect your rights.
Data Security and Retention
Security Measures
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
- We use secure servers and encryption for data transmission.
- Access to personal information is restricted to authorised personnel only.
- We regularly review our security practices to ensure they remain effective.
No method of transmission over the internet is 100% secure, but we strive to protect your information. We do not store credit card details on our website because all payments are processed in person.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
- Reservation records are kept for a reasonable period to manage bookings and resolve disputes.
- Casino-related records, including age verification, are retained as required by gambling regulations.
- Website analytics data is retained in aggregate form and does not identify individuals.
Retention periods may vary depending on the type of information and legal requirements. We securely destroy or de-identify personal information when it is no longer needed.
Your Rights and Choices
Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date.
- To request access, contact us using the details provided in the Contact section.
- We will respond to your request within a reasonable timeframe, usually within 30 days.
- We may need to verify your identity before processing your request.
There is no fee for making a request, but we may charge a reasonable fee for providing access in some cases. We may refuse access in limited circumstances as permitted by law.
Complaints
If you have a complaint about how we have handled your personal information, you may contact us directly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
- Contact us first to give us an opportunity to resolve the issue.
- The OAIC can be contacted via their website at oaic.gov.au.
- We take all privacy complaints seriously and will investigate promptly.
The OAIC is the national regulator for privacy and freedom of information in Australia. You may also have rights under Queensland privacy laws.
Opt-Out and Withdrawal of Consent
You may withdraw your consent to our processing of your personal information at any time, subject to legal or contractual restrictions.
- If you withdraw consent, we may not be able to provide certain services, such as casino access, which requires age verification.
- You can opt out of receiving marketing communications by following the unsubscribe instructions in any email or by contacting us.
- You can disable cookies through your browser settings.
Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. We do not send marketing emails without your prior consent.
Responsible Gambling and Age Verification
Age Verification
To enter the casino area and participate in real-money table games, you must be at least 18 years old and provide valid identification. We collect and verify this information to comply with Australian law.
- Acceptable forms of identification include a driver's licence, passport, or proof of age card.
- We may record your name, date of birth, and identification document number for verification purposes.
- This information is used solely for age verification and is not used for marketing.
It is an offence for a minor to enter a casino in Queensland. We are required by law to verify the age of all casino patrons.
Responsible Gambling
We are committed to promoting responsible gambling and providing a safe environment for our guests. Personal information may be used to support responsible gambling initiatives, such as self-exclusion programs.
- If you choose to self-exclude, we will record your details to prevent you from entering the casino area.
- We provide information about gambling support services, such as Gambling Help Queensland.
- We do not use personal information to encourage gambling or to send promotional offers related to gambling.
Gambling Help Queensland provides free, confidential support for gambling-related issues. Self-exclusion is a voluntary program that can be initiated by the patron.
Changes to This Policy
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The latest version will always be available on this page.
- We will indicate the effective date at the top of the policy.
- Material changes will be communicated through a notice on our website.
- Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
This policy was last updated on 18 September 2026.
Contact Us
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy or our handling of your personal information, please contact us using the details below.
- Phone: +61 7 5618 4732
- Email: [email protected]
- Address: 2 Cavill Avenue, Surfers Paradise QLD 4217, Australia
We will respond to your inquiry within a reasonable timeframe.